Technical Support Engineer Job No.:E105
Solutions Engineer, Western Region Job No.:E106
Senior Software Engineer-Media Engineering Job No.:E110
Software Engineer-Media Player Job No.:E111
Senior Software Engineer-Echo System Server Job No.:E112
Software Engineer-Echo System Server Job No.:E114
Deployment Engineer Job No.:E115

Technology that's so cool, you'll wish you were back in school.

Remember sitting in Lit class, daydreaming about anything but your class? Before you knew it, class was over, and you missed half of the lecture, and worse, most of the notes.

But this is a new era, and a new technology has surfaced, allowing today's students to access new learning opportunities, anywhere, and at anytime. Lecture capture is revolutionizing the way students learn, and Echo³⁶⁰ is the company that is leading the charge.

Our team faces exciting technical challenges, and our solution is used in classrooms all over the world. Today's on demand student can access our technology through their iPods, laptops, and MP3 players. You, too, can be a part of the future of learning.

Technical Support Engineer

Dulles, Virginia
Job No.: E105

Position Summary:

Provide installation and technical support for Echo360 software products.  Interface with customers via telephone and email to provide installation assistance, troubleshooting, patches and/or bug fixes, version upgrades, training, and best practices. Ensure high level of customer satisfaction by providing high quality issue resolution within the established response time intervals and service level standards.  Assist in QA testing new software version releases and patches.  Fulfill new product orders and submit paperwork for billing.  The ideal candidate would have a strong enterprise software background and would have past employment with Blackboard, WebCT, Datatel, Oracle or Peoplesoft OR would have worked in multimedia services in a university setting with course management and lecture capture technologies.

Position Responsibilities:

• Primary telephone and email technical support response for customers, resellers, and prospects.  Track all phone and email cases in Echo360 CRM database.
• Provide installation, upgrade and training assistance onsite and remotely using screen sharing tools.
• Liaison with Engineering to verify reported bugs, test fixes and patches, and deliver bug fixes and patches to clients and resellers.
• Work with Sales and Sales Engineering to plan and execute evaluation software installation, pre-sale and post sale customer assistance and troubleshooting, custom feature testing and release.

Position Requirements :

• Bachelor degree in Computer Science, Information Systems or Multimedia desired.
• Be able to prioritize client, reseller and prospect issue resolution order.
• Occasionally manage caller expectations in regards to licensing, support contract and new purchase account status in absence of higher management.
• Office environment
• Must be able to multi-task under time constraints
• Some travel required during the busy installation season (less than 10% overall).
• Travel within the US and limited International required.
• Must be able to communicate with customers, written and orally to manage clients’ expectations through issue resolution process, collect technical and workflow information, and deliver solutions to customers, and resellers.
• Multimedia Knowledge-REQUIRED KEY COMPETENCY
  
• Basic understanding of streaming media, video and audio.
• Basic understanding of web technology including HTML, Browsers, Web Servers, etc.
• Basic understanding of digital desktop media formats such as Windows Media, Adobe/Macromedia Flash, Real Networks, QuickTime, as well as popular internet streaming protocols.
• IT/ Computers-REQUIRED KEY COMPETENCYREQUIRED: Ability to install and configure Windows Operating Systems.
• a.   REQUIRED: Ability to install and configure Windows Operating Systems.
• b.   Ability to install and configure Linux Operating Systems.
• c.    REQUIRED: Ability to install and configure IIS, Apache, and Flash streaming servers.
• d.   Understanding of High Availability and Distributed computing practices.  Network load balancing, Fault Tolerance, preferred.
• e.   REQUIRED: Basic hardware, software, operating system and device driver troubleshooting skills.
• f.    REQUIRED: Thorough understanding of Windows and Linux file systems, file permissions and disk management, including network attached storage mechanisms and remote file system management protocols.
• g.   REQUIRED: Ability to configure and perform troubleshooting for basic networking connectivity including TCP/IP, DHCP and DNS.
• h.   Understanding of Course Management Systems a plus
• General- -REQUIRED KEY COMPETENCY
• a. Excellent problem solving skills with high attention to details and good follow through.
• b. Excellent written and oral communication skills
• c. Outstanding customer service skills.
• d. Strong interpersonal skills.
• Submit bug reports to engineering via internal bug tracking system.
• Must be able to provide pre-sale technical guidance to account managers and prospects orally and in writing (e-mail).
• Ability to deal with difficult personalities in stressful situations.
• 2+ years Digital Media Encoding/Production Experience.
• 1+ years Customer/Technical Support experience in Digital Media Software or Production Service.
• Customer Service skills required; ability to provide technical support and troubleshooting to customers and resellers on a regular basis.

EOE/M/F/V/D

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Solutions Engineer, Western Region

Los Angeles, CA
San Francisco/Bay Area, CA
Denver, CO
Job No.: E106

Job Summary:

The Western Region Solutions Engineer is responsible for executing the technical aspects of the Echo360 sales process in the Western and Northwestern territories. In conjunction with the assigned Echo360 Regional Sales Managers the Solutions Engineer will clearly articulate the value and relevance of the EchoSystem lecture capture platform within the context of each client’s unique technology environment. The Solutions Engineer will ensure a smooth transition from prospect to installed satisfied customer.

Major Responsibilities Include:

A. Presales

• Working closely with the Western and Northwestern Regional Sales Managers, the Solutions Engineer will perform technical qualification of Echo360 prospects and customers
• Participate in conference calls, online and onsite presentations, demonstrations, pre- and post-deployment technical meetings as needed
• The Solutions Engineer will travel within the Western and Northwestern regions for meetings with the Regional Sales Managers and their prospects and customers.
• Develop EchoSystem deployment proposals for clients in response to their needs and technology environment, including hardware recommendations
• Manage regional Echo360 product demonstration resources
• Manage all technical aspects of prospects’ Proof of Concept (POC) evaluations establishing timelines, drivers, installation, training, and on-going follow-up activities
• Continual education and positioning of competitive products and issues as they relate to the Echo360 product line
• Provide technical responses to Requests for Proposal (RFPs)

B. Deployment Planning and Post Sales

• Provide customers with technical knowledge and documentation required to prepare a classroom environment for installation. Serve as liaison and project manager between multiple departments (IT, AV, etc) within the institution, if necessary.
• Understand customer deployment requirements and propose solutions including classroom configuration, IT backend and storage, AV integration, distribution mechanism based on customer environment
• The Solutions Engineer may be required to offer installation assistance either remotely or onsite from time to time. Installations are the primary responsibility of the deployment engineer but a secondary responsibility of the solutions engineer during the peak installation season.
• Work with regional Regional Sales Managers in harvesting activities to extend adoption and widen deployment of the EchoSystem lecture capture platform to additional segments of the institution.
• Develop customized training programs and materials to assist customers and partners to successfully implement and use the EchoSystem lecture capture platform.

C. Other Responsibilities

• Serve as resource for tradeshow technical requirements, implementation and logistics as needed.
• Create online training material and video podcasts for product documentation and “How To” modules.
• Provide session capture assistance at partner and customer events showcasing the EchoSystem.

Qualifications include:

• Bachelor’s degree in computer science, information technology, business or a related field
• Minimum 3-5 years experience in technology software sales
• Windows 2003 Server or later
• Experience with Active Directory in a Windows 2003 environment
• Knowledge of Windows and Linux platforms including systems administration
• Understanding of Windows/IIS and/or Linux/Apache Web server technologies
• Experience with Windows XP OS
• Familiarity with network services including TCP/IP, DNS, SMTP and SFTP
• Experience with the design, installation, and configuration of streaming servers. Flash Media Server and Wowza Media Server a plus
• Familiarity with common audio/video devices found within higher education classrooms including cabling, cameras, audio inputs, podiums, room control systems, automation systems, projector technologies, document cameras.  ICIA certifications a plus
• Travel requirements range from 20% to 100%
• Excellent project management skills
• Must possess excellent presentation, demonstration, verbal and written skills along with timely follow up

Preferred Qualifications:

• Important Preference: Experience in the higher education industry either as an IT person working in a university setting or selling software into a university environment
• Knowledge of Video is preferred but not required
• Experience with NAS or SAN storage a plus
• Experience tracking client information in CRM solution desired. Salesforce.com experience a plus

EOE/M/F/V/D

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Senior Software Engineer-Media Engineering

Sterling, VA
Job No.: E110

Job Summary:

Works in a highly motivated software/hardware development team creating application solutions for an education media (Video / Audio) product line. The Senior Software Engineer- Media Engineering is responsible for specifying, designing, implementing and testing new video/VGA capture capabilities, and supporting and maintaining the existing product line to meet the demands of an exploding, dynamic, digital education media marketplace.

Major Responsibilities Include:

• Specify, design implement and test new video/VGA capture capabilities.
• Implement PC/MAC applications and develop media transformation applications

Qualifications include:

• Bachelor degree in Computer Science required
• Experience in scalable distributed software design and implementation.
• 7+ years experience designing and developing applications using C/C++.
• 5+ years experience designing and developing applications using C# or Ruby
• 2+ years of video/audio processing software experience.
• Experience with Linux and Win32 systems programming - Mac Programming experience a plus
• Development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, and QuickTime SDK.
• Experience programming and integrating with hardware for video/audio capture and compression.
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation.

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Experience with CSS/HTML/Javascript/Ajax/Objective C/Java/Python
• Experience on OSX, Windows, and Linux platforms

EOE/M/F/V/D

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Software Engineer-Media Player

Sterling, VA
Job No.: E111

Job Summary:

The Software Engineer – Media Player works on the software development team creating application playback solutions for education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test browser launched playback interfaces.
• Design and implement solutions for different media standards and develop media transformation applications.

Qualifications include:

• Bachelor's degree in Computer Science.
• Experience developing web 2.0 applications with examples of work requested.
• 2+ years experience designing and developing applications using C/C++.
• 2+ years experience designing and developing systems using Flash, Javascript, Windows Media, Quicktime, Silverlight.
• 2+ years experience in CSS/ HTML/ Javascript/ Ajax
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation.

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, and QuickTime SDK.
• Experience in scalable distributed software design and implementation.

EOE/M/F/V/D

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Senior Software Engineer-Echo System Server

Sterling, VA
Job No.: E112

Job Summary:

The Senior Software Engineer – Echo System Server works on the server software development team creating application solutions for the education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test components for the enterprise level Java based Echo System Server.

Qualifications include:

• Bachelor's degree in Computer Science or equivalent.
• Experience in scalable distributed software design and implementation.
• 7+ years experience designing and developing enterprise systems using Java
• 2+ years of video/audio processing software experience.
• Experience with Linux, Win32 and OSX server development
• Development experience C++/C, JavaScript, REST based Web Services, SSL concepts, Tapestry, Hibernate, Spring, CSS/HTML, MySQL, and Java Servlets is highly desirable.
• Experience in media technologies and transformation is a plus
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation

Desired:

• Scripting Language Experience - Ruby/Python
• Experience in multimedia - Video, Audio streaming media industry experience.
• Strong software development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, or QuickTime SDK.
• Experience with third-party hardware/software integration for video/audio capture, and compression.

EOE/M/F/V/D

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Software Engineer-Echo System Server

Sterling, VA
Job No.: E114

Job Summary:

The Software Engineer – Echo System Server works on the server software development team creating application solutions for the education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test components for the enterprise level Java based Echo System Server.

Qualifications include:

• Bachelor's degree in Computer Science or equivalent.
• Experience in scalable distributed software design and implementation.
• 2+ years experience designing and developing enterprise systems using Java
• 2+ years of video/audio processing software experience.
• Experience with Linux, Win32 and OSX server development
• Development experience C++/C, JavaScript, REST based Web Services, SSL concepts, Tapestry, Hibernate, Spring, CSS/HTML, MySQL, and Java Servlets is highly desirable.
• Experience in media technologies and transformation is a plus
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Strong software development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, or QuickTime SDK.
• Experience with third-party hardware/software integration for video/audio capture, and compression.

EOE/M/F/V/D

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Deployment Engineer


Job No.: E114

Project Management:

• Consulting with the assigned Echo360 Regional Sales Manager and Sales Engineer to fully understand customer requirements and coordinate communication
• Consulting with the Echo360 Sales Operations Administrator to monitor order fulfillment, license creation and other requirements for customer installations.
  
• Contacting the customer directly to introduce yourself and explain your role
  
• Working with the customer to define the EchoSystem deployment schedule, along with the roles and responsibilities of all involved parties
  
• Providing installation coordination and project management for installation services engagements at customer sites
  
• Managing customer installation timelines and deliverables to help facilitate successful deployments of the EchoSystem solution

Installation and Deployment:

• Providing consultative services to ensure the installation environment is suitable for the EchoSystem by working closely with academic departments (IT, Audio/Visual, etc.) to manage the deployment environment for a successful installation
  
• Becoming an in-house expert on customer deployments and configurations
  
• Understand customer requirements for deployment and propose solutions including classroom configuration, IT backend and storage, A/V integration, distribution mechanism based on
  customer environment
  
• Performing the EchoSystem hardware and software installation in conjunction with the customer, either remotely or on-site depending on the customer requirements
  
• Immediately following the successful completion of the EchoSystem installation, securing the Installation Certification from the customer and adding to CRM system.
  
• Ensuring a smooth transition from installation to the Echo360 Technical Support team

Post Sales Support:

• Following up with the customer within 30 days of the installation to confirm that the EchoSystem solution is operating correctly
  
• Escalates advanced customer support technical support problems to Echo360 technical support or resolves problems directly and in a timely fashion
  
• Assisting with generation of key documentation including deployment and installation guides
  
• Doccuments customer configuration and follow-up items. Complete follow-up tasks through coordination with product team and customer
  
• Providing ongoing product and customer experience feedback to Echo360 groups and managers

Qualifications:

• Bachelor’s degree in computer science, information technology, business or a related field
  
• Minimum 2-4 years experience in enterprise software deployment
  
• Excellent project management skills
  
• Superior customer communications skills, written and verbal
  
• Strong customer service orientation
  
• Experience tracking client information in CRM solution desired. Salesforce.com experience a plus.
  
• Familiarity with the higher education industry a plus
  
• Travel requirements range from 50% to 75%
  
• Experience with Windows 2003 Server or later required
  
• Experience with Linux/Unix required
  
• Understanding of IIS and Apache Web server technologies
  
• Understanding of Flash Streaming Server technologies
  
• Experience with Windows XP, Windows Vista OS required
  
• Strong Networking skills required, TCP/IP, DNS, etc.
  
• Experience troubleshooting network environments and enterprise applications
  
• General understanding of Active Directory and LDAP
  
• Familiarity with common audio/video devices found within IHE including cabling, cameras, audio inputs, podiums, room control systems, automation systems, projector technologies,
  document cameras. ICIA certifications a plus.
  
• Experience with A/V terminology and technology is preferred but not required
  
• Knowledge of Clustering Technology, Database Administation and VMware a plus

EOE/M/F/V/D

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Candidates must be eligible to currently work in the United States for any employer. No agencies please. Local candidates only.

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